Technical support from ProxySQL’s team of experts with guaranteed response time SLAs
Get premiere support and face any production issue with authoritative guidance from the ProxySQL team. Ensure that your ProxySQL and MySQL / MariaDB deployment is implemented according to best practices and avoid common pitfalls by leveraging our vast expertise. ProxySQL support plans provide flexible options to fit the needs of your organization.
ProxySQL annual support plans provide unlimited incidents and 24x7x365 coverage to help you with planning, deployment or production issues, starting from $1,250 per month.
Gold Subscription Plan
- 2 business day SLA
- Unlimited Zendesk ticketing with SLA
- Troubleshooting & problem resolution
- Performance tuning support
- ProxySQL deployment best practices and operational assistance
- High priority bug resolution
- Notifications for relevant features and patches
Platinum Subscription Plan
- 1 business day SLA
- Unlimited Zendesk ticketing with SLA
- Troubleshooting & problem resolution
- Performance tuning support
- Scheduled conference calls
- ProxySQL deployment best practices and operational assistance
- High priority bug resolution
- Notifications for relevant features and patches
- High-availability solution assistance
Enterprise Subscription Plan
- 8 hour SLA
- Unlimited Zendesk ticketing with SLA
- Troubleshooting & problem resolution
- Performance tuning support
- Scheduled video & conference calls
- Live chat support
- ProxySQL LDAP integration
- Shorter SLA available as an add-on
- ProxySQL deployment best practices & operational assistance
- High priority bug resolution
- Notifications for relevant features and patches
- High-availability solution assistance
- Proactive monitoring and alerting
- MySQL operational assistance services ¹
¹ MySQL operational assistance includes:
Amazon AWS Aurora / RDS
Galera Cluster
Percona Server
Percona XtraDB Cluster
MySQL / MariaDB Server
MySQL InnoDB Cluster
MySQL Group Replication
MySQL NDB Cluster